ABOUT GREY HAIR
HOW IS GREY HAIR DIFFERENT FROM BLACK HAIR?
Over time hair loses its texture, strength and shine, leaving it looking and feeling dull, dehydrated and unhealthy. The lack of melanin causes hair to turn grey. It is coarser, drier and frizzier because the oil glands in the scalp produce less sebum. It becomes more fragile and sensitive to the sun’s rays and to pollution, turning yellow and prone to damage. Our hair changes as we age and so should our haircare.
I COLOUR MY GREYS. ISN'T THAT ENOUGH?
No. Colouring is not equal to care. While there is absolutely nothing wrong with colouring, it does not take care of the texture, strength and overall health of your greys.
IS SPECIALIZED GREY HAIR CARE ESSENTIAL?
Yes! As hair ages and becomes grey, it loses strength, shine and pigment. Without attending to its unique needs, grey hair can end up becoming very weak and dull. This is why for grey hair to look good and feel good, one must choose the right hair products. Amazing Greys is a specialized range of haircare products that does exactly that.
ARE GENERALIST SHAMPOOS AND CONDITIONERS NOT GOOD FOR MY GREY HAIR?
That’s right. If you have hair that is slowly greying it needs special care and generalist haircare products are not good enough. They might still help with basic cleansing and conditioning, but they could strip your hair of moisture and essential oils, maybe even causing more damage than repair. Grey hair has special needs and therefore needs specialized care.
ABOUT AMAZING GREYS
WHAT DO THESE PRODUCTS DO FOR MY GREY HAIR?
The Amazing Greys Shampoo gently cleanses and nourishes hair, without stripping away its natural moisture and repairs years of damage and chemical buildup. The Amazing Greys Conditioner provides intense hydration to grey hair from root to tip, locking in moisture and smoothening frizz. The Amazing Greys Serum protects hair from damage from harmful UV rays and pollution to prevent the yellowing of greys and fading of colour.
WHY IS IT ESSENTIAL THAT I USE ALL THREE PRODUCTS OF THE RANGE?
We recommend using all three products of the Amazing Greys range for best results as each product takes care of a separate grey hair problem. The three are created to work together and complement one another for the total well-being of grey hair.
IF I HAVE COLOURED MY GREYS, CAN I STILL USE THESE PRODUCTS?
Absolutely! Even if coloured, grey hair still faces the same problems. It is not as strong, doesn't have the same ability to absorb nutrients as black hair, making it drier, frizzier and weaker. Therefore, it needs all the extra care it can get. In fact, our grey haircare range also protects colour from fading.
I ALREADY USE A COLOUR-PROTECT SHAMPOO. ISN'T THAT ENOUGH?
No. Colour-protect shampoos don't protect the greys, just the colour from fading. The Amazing Greys range protects hair colour effectively and intensely hydrates the hair ensuring it’s left smooth and healthy.
ARE THESE PRODUCTS SAFE TO USE IF MY HAIR HAS BEEN CHEMICALLY TREATED OR COLOURED RECENTLY?
WILL GREYING BE DELAYED OR REVERSED IF I USE THESE PRODUCTS?
No, our products don’t delay or reverse greying of hair. Instead, they cleanse, hydrate and protect already prevalent greys and non-greys.
DO THESE PRODUCTS INCREASE THE NUMBER OF WHITE STRANDS, MAKING MY HAIR MORE GREY?
Not at all. The Amazing Greys range of products does not make black or brown hair grey, it only cares for the grey hair that you already have.
I HAVE LESS THAN 50% OR JUST A FEW OF STRANDS OF GREY HAIR. CAN I STILL USE THESE PRODUCTS?
Yes, you can use Amazing Greys on a head of hair that’s not fully grey. Every strand of grey needs all the love.
I'M NOT EVEN CLOSE TO 40 AND I'VE ALREADY STARTED GREYING. ARE THESE PRODUCTS STILL RELEVANT TO ME?
Yes, we specialize in grey haircare and so our products are relevant to all ages.
IS THIS RANGE OF PRODUCTS FOR MEN OR WOMEN?
There is no difference in the hair of men and women. The Amazing Greys range is a unisex product and is equally good for both men and women.
IS YOUR PACKAGING SUSTAINABLE?
Yes, our packs are made of HDPE and glass. HDPE is one of the easiest polymers to recycle and glass is 100% recyclable.
ARE YOUR INGREDIENTS ALL-NATURAL?
Our products are made using natural actives and combined with safe synthetics that are certified by international regulatory bodies. For more details, go to the product details section.
WHAT ARE NATURAL ACTIVES?
Natural actives are derived from natural sources and are naturally processed to offer targeted benefits to specific concerns more effectively.
YOU CLAIM TO HAVE NATURAL INGREDIENTS, BUT YOUR PRODUCTS HAVE CHEMICALS. AREN'T CHEMICALS BAD?
Everything on the planet has a chemical composition, from the air we breathe, to the food we eat, even the water we drink. Compounds occur naturally and can be synthetically derived as well. So not all chemicals are bad, and we’ve ensured that the ones we use in our products are not the kind that harm you.
DO THESE PRODUCTS HAVE HARMFUL CHEMICALS LIKE PARABENS, SULPHATES, SILICONES, ALCOHOL, GMOS, PHTHALATES OR MINERAL OILS?
No. Our products do not contain any harsh or toxic ingredients that damage the health of your hair.
IF YOUR INGREDIENTS ARE NATURALLY DERIVED, WHY DO THEY HAVE COMPLICATED CHEMICAL NAMES?
We have used the International Nomenclature of Cosmetic Ingredients (INCI), on our packs in keeping with the industry standards and regulations. That’s why they sound so complicated. Rest assured, the ingredients whether synthetically derived from organic compounds or naturally created, are completely safe and dermatologically tested.
I'M DEALING WITH HAIR LOSS. WILL THIS RANGE OF PRODUCTS AGGRAVATE MY HAIR ISSUES?
It will not. Our products are approved by dermatologists and are clinically tested. At the same time, various factors could lead to hair loss. We suggest that you consult your doctor.
I HAVE SENSITIVE SKIN. WILL THIS PRODUCT CAUSE OUTBREAKS OR ALLERGIES?
Our products are made with natural actives and certified ingredients that are safe to use. If you have unique allergies to certain natural ingredients, please do a patch test before using our products.
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
No, we do not test our products on animals.
ARE THE PRODUCTS VEGAN?
Yes, our products are certified vegan.
ARE THE PRODUCTS SAFE TO USE?
Yes, our products are dermatologically tested and safe to use. We also put our products through intense trial with a selected jury of men and women between the ages of 45 – 65 years, with diverse grey hair types and grey hair concerns. All to make sure we offer you the best grey haircare products.
ARE YOUR PRODUCTS ETHICALLY SOURCED?
Yes, we make sure no exploitation of labour occurs, no animal cruelty or unethical practices go into the making of our products.
I FEEL LIKE THE COLOUR AND FRAGRANCE OF THE PRODUCTS HAS CHANGED OVER TIME.
Though our products don’t contain any artificial colours, it is normal for products with natural actives to change colour or fragrance slightly over time. Rest assured, this will not affect its performance at all. Your Amazing Greys products remain safe and completely effective till the expiry date.
ABOUT AMAZING GREYS SHAMPOO & CONDITIONER
HOW OFTEN SHOULD I WASH MY HAIR WITH THIS SHAMPOO?
The Amazing Greys shampoo is made to be gentle yet effective and can be used as regularly as every day or as often as you usually do.
CAN I USE THIS CONDITIONER WITH OTHER SHAMPOOS?
You may use it with another regular shampoo, but for best results, we recommend using all three products of the Amazing Greys range together.
CAN I OIL MY HAIR BEFORE WASHING MY HAIR WITH THIS SHAMPOO?
Absolutely! You can feel free to oil your hair before the wash. You will find that the lathering is low in the first wash. You may need a second application to wash off the oil.
CAN I USE THIS SHAMPOO WHILE WASHING MY COLOURED HAIR?
Yes, the range is colour-safe.
WHY DOES THIS SHAMPOO NOT LATHER AS STRONGLY AS OTHER SHAMPOOS?
Sulphates are prevalent in household cleaners, laundry detergents and ordinary shampoos, and they ensure greater lathering effect. Sulphates dry out hair by stripping it off its natural oils and is not suited to grey hair which tends to be drier than normal hair. The Amazing Greys shampoo is free of sulphates and therefore, doesn’t lather as much as ordinary shampoos.
WHY DOES THIS SHAMPOO DRY OUT MY HAIR AFTER THE FIRST COUPLE OF WASHES?
The shampoo cleanses residue and buildup from constant product usage, it’s natural for your hair to feel drier after the first 3 or 4 washes. You need to give it this much time to allow your hair to restore its natural oil balance and for the shampoo to work its magic.
WHAT IS THE IDEAL QUANTITY OF SHAMPOO TO BE USED?
Go easy on the quantity you apply and don’t try to work up a lather as that will dehydrate your hair. Play around with the amount of product you apply for 3-4 washes before you arrive at the perfect quantity for your hair.
WHAT IS THE IDEAL QUANTITY OF CONDITIONER TO BE USED?
Play around with the amount of product you apply for 3-4 washes before you arrive at the perfect quantity for your hair.
WHY DOESN'T THE CONDITIONER MAKE MY HAIR FEEL SMOOTH OR SOFT ENOUGH AFTER THE FIRST COUPLE OF APPLICATIONS?
Make sure you leave the conditioner on for the full 2 minutes. Don’t lose patience. It’s best not to over-rinse the hair. The protective layer which seals in moisture should not get washed off. It will take 4-5 washes for the conditioner to work its magic to help your hair’s natural oil production get back to healthy levels.
WHICH IS BETTER FOR HAIR WASH? HOT OR COLD WATER?
Use moderately hot water when applying and rinsing the shampoo as it stimulates the scalp for sebum production, opens clogged pores, and cleans buildup more effectively. Scalding hot water strips hair essential natural oils from the scalp and causes dryness and frizz. The final rinse (for conditioner) should be done with cold water. Cold water helps retain natural oils and sebum in your hair, improves blood circulation and seals the cuticle layers, locking in moisture.
DO I NEED TO USE THE CONDITIONER EVERY TIME AFTER SHAMPOOING?
Yes, you’ll get best results if you follow the Amazing Greys shampoo with the Amazing Greys conditioner because it locks in the moisture and hair protein that revives your glorious grey hair.
ABOUT AMAZING GREYS SERUM
WHY DO I NEED UV PROTECTION FOR GREY HAIR?
The sun and UV rays oxidise your hair strands, strip hair of moisture, leaves cuticles open and exposed to damage, break the keratin structure and cause yellowing or brassiness by neutralising the blue-tint in greys. The Amazing Greys Serum is rich in antioxidants, vitamins and more to offer UV protection.
DO I USE THIS SERUM ON DAMP HAIR OR DRY HAIR?
The Amazing Greys Serum can be used on both dry and damp hair.
HOW OFTEN CAN I USE THE SERUM?
You can use it every day, even on days when you don’t wash your hair.
DOES IT HELP IN STYLING AND HEAT PROTECTION?
No, the Amazing Greys Serum does not protect hair from heating and styling appliances. Styling products use harmful silicones which we have left out of our formula.
HOW IS A WATER-BASED SERUM BETTER THAN A SILICONE-BASED ONE?
Silicones are used in styling products and leave a greasy residue on your hair and scalp which is hard to wash off. Water-based serums protect hair by penetrating deeper into the hair shaft than silicone-based serums. The Amazing Greys Hair Serum is water-based, light and doesn’t weigh your hair down which makes it ideal for daily use.
DOES THIS HAIR SERUM HAVE ALCOHOL OR SILICONES?
No, the Amazing Greys Hair Serum is free of silicones and alcohol.
HOW MANY PUMPS OF SERUM DOES MY HAIR NEED?
The Amazing Greys Serum, being water-based, tends to be thinner in consistency and therefore needs a few pumps. From our consumer testing, we have found that those with short hair require about 1 to 2 pumps, medium hair needs 3 to 4 pumps and longer/drier hair need 5 or more pumps to cover your hair from root to tip.
DOES THIS SERUM NEED TO BE RE-APPLIED THROUGH THE HAIR?
You may re-apply the serum a few hours after the first application.
CAN I USE THIS SERUM ON DAYS I DON'T WASH MY HAIR?
You may use the Amazing Greys Hair Serum every day to protect your hair from harmful UV rays of the sun and everyday pollution.
DOES THIS SERUM PROTECT GREY COLOUR AS WELL AS ARTIFICIAL HAIR COLOUR?
Yes. The Amazing Grey Hair Serum protects hair cuticles, whether artificially coloured or not, from free radical damage caused by UV rays and pollution.
ORDERS, DELIVERY & SHIPPING
HOW DO I TRACK MY ORDER?
Once the order has been shipped, an email and SMS will be sent to you with shipping and tracking information. You can also log into your account and find a tracking link by clicking on the order ID. Still have a question? Email us at email@example.com
I'M HAVING PROBLEMS ORDERING, CAN I HAVE ASSISTANCE?
Of course, you can email us or chat with us on whatsapp and we’ll help you out.
DO YOU OFFER INTERNATIONAL SHIPPING?
Not yet, but we hope to get there soon.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
It takes approximately 2-6 days, depending on which part of the country it is to be delivered.
I HAVEN'T RECEIVED A CONFIRMATION EMAIL, WHAT CAN I DO?
Please check your junk folder or your promotions folder. You can mark the email as safe if it is in the spam folder. In case you still don't see it, do reach out to us and we will look into the matter.
MY PACKAGE WAS MARKED AS DELIVERED, BUT I DIDN'T RECEIVE IT, IS IT LOST?
Oh no! Please check with your security guard and your neighbours. If you still can’t find it, write to us at firstname.lastname@example.org
DO I NEED TO PAY FOR SHIPPING CHARGES?
Shipping is free across India. We charge a small convenience fee of Rs. 50 only on Cash-on-Delivery orders.
CAN I CHANGE THE ADDRESS ON MY ORDER?
Sorry, we cannot change the address once the order has been placed. You will need to cancel the order and reorder with the correct address. Please note, you can cancel an order only if it has not been shipped yet. To cancel, drop an email to email@example.com
RETURNS, CANCELLATIONS & REFUNDS
CAN I RETURN OR EXCHANGE MY ORDER?
Sorry, we don’t have a return or exchange policy. However, if you have received a wrong or damaged product, please email us at firstname.lastname@example.org
HOW DO I RETURN A WRONG OR DAMAGED PRODUCT?
Please send us an email with your order ID and photographic evidence of the product received, to email@example.com within 48 hours of receiving the product. Once your request is verified, we will begin the return process, and notify you via email. In the meantime, you can place another order.
CAN I CANCEL MY ORDER?
Sorry to hear you want to cancel your order! We can only cancel orders that have not been shipped yet. Please contact firstname.lastname@example.org to know if you can cancel it or not.
I JUST CANCELLED MY ORDER, WHEN WILL I GET THE REFUND?
Refunds are processed as soon as your order is cancelled. You should receive the refund within 5–7 business days to the source account.
HOW SAFE IS RAZORPAY?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all forms of payments, such as UPI, Netbanking, e-Wallets, Debit and Credit Card and Cash on Delivery.
WILL I BE CHARGED WHILE MAKING A PAYMENT?
We charge a small convenience fee of Rs. 50 only on ‘Cash on Delivery’ orders.
THE AMOUNT WAS DEBITED BUT MY ORDER DID NOT GET PROCESSED.
Don't worry. We request you to wait 2-3 hours for the order to be processed. In case of any unprocessed orders, the amount debited will be remitted back to your source account within 5-7 business days. If it doesn’t, please write to us at email@example.com
MY PAYMENT FAILED. WHAT SHOULD I DO?
If your payment has failed, your order has not been processed. Any amount debited will be remitted back to your source account via the payment method you chose. We request you to kindly place another order.
HOW DO I CREATE AN ACCOUNT?
Sign up to create an account. It’s a simple process. Enter your name, and email ID. Once it is verified, you have an account.
I FORGOT MY PASSWORD.
No problem, click ‘Forgot Password’ on the login page and a reset password link will be sent to your email ID.
CAN I ADD OR EDIT MY ADDRESSES?
Yes, you can add or remove multiple addresses in your account page anytime.
DOES ANYONE ELSE SEE THE INFORMATION THAT I PROVIDE TO AMAZING GREYS?
Never, it’s just between us. Your personal information is protected, it will not be shared with any third party.